Mara Phones UK - Frequently Asked Questions(FAQ)

Service and Support

Get quick help through our Service Channels

Where to find us

Rwanda

KIGALI

Plot No 2166, Kigali Special Economic Zone, Masoro, Ndera, Gasabo District, Kigali, Rwanda +250 788 330 005

LOCATION

South Africa

DURBAN

Dube TradePort
Plot No. 5, Umkhomazi Drive La Mercy, Durban 4399 +27 32 815 3250

LOCATION

South Africa

JOHANNESBURG

15 Alice Lane
Sandhurst
Sandton
2191

LOCATION

UAE

DUBAI

Unit 403, Emaar Square 4
Downtown, Dubai
PO Box 27153 +971 4 275 2900

LOCATION

Mara Experience Store

KIGALI BUSINESS CENTER

Kigali Business Center Ltd Boulevard de l'umuganda KN 5 Road,
599 plot number
Ground floor Block D 9
Kigali, Rwanda +250 731 000 010

Monday to Friday - 8AM to 7PM
Saturday and Sunday - 9AM to 5PM

Technical Support Timings
Monday to Friday - 9AM to 6PM
Saturdays - 11AM to 4PM
Sundays - OFF

LOCATION

Mara Experience Store

AIRPORT

Airport Arrivals Kiosk
Kigali International Airport Arrivals

Monday to Friday - 8AM to 7PM
Saturday and Sunday - 9AM to 5PM

LOCATION

Mara Experience Store

MAPONYA MALL

Store Number: 86A
2127 Chris Hani Rd, Klipspruit, Soweto, 1809, Gauteng, Johannesburg South Africa +27 87 073 5709

LOCATION

Mara Experience Store

BURKINA FASO

Avenue Houari Boumedienne Koulouba A 100m De La Station Total
+226 66 92 11 11

LOCATION

Our Partners

Sudan

Sharea Klm Mobiles
& Accessories

+249 12 222 2252 / 91 106 6688

Alsouk Alarabi Salam building, 2nd floor office 16, Khartoum Sudan

Frequently Asked Questions

Shipping charges are as follows:

FREE UK Next Day Delivery on all orders over £50*
Royal Mail Delivery - £4.50
UPS Delivery - £8.50
Excluded Zones Delivery - £5.00

*Delivery Window = Up to 7 Working Days


Due to the cost of our products we can only offer tracked delivery to ensure your order has a tracking number and is signed for at its delivery address. Orders can be tracked at:

Royal Mail: https://www.royalmail.com/track-your-item#/
UPS: https://www.ups.com/track?loc=en_US&requester=ST/
DHL: https://www.dhl.co.uk/en/express/tracking.html


*POSTCODES WHERE FREE SHIPPING AND GUARANTEED UK NEXT DAY DELIVERY (UPS) IS NOT AVAILABLE

IV, BT, AB, PA, KW, TR, ZE, PH, HS, IM, KA, FK

Please note if your delivery address is in these postcodes, next day shipping is not guaranteed.

Our partner eFones.com will send out an email confirmation once the product is shipped, If you have not received this please contact [email protected].

As of the moment, we do not have the option to ship one order to multiple addresses. Please call 01327 858918 to place an order to multiple addresses.