Mara Phones - Frequently Asked Questions(FAQ)

Service and Support

Get quick help through our Service Channels

Where to find us

Rwanda

KIGALI

Plot No 2166, Kigali Special Economic Zone, Masoro, Ndera, Gasabo District, Kigali, Rwanda +250 788 330 005

LOCATION

South Africa

DURBAN

Dube TradePort
Plot No. 5, Umkhomazi Drive La Mercy, Durban 4399 +27 32 815 3250

LOCATION

South Africa

JOHANNESBURG

15 Alice Lane
Sandhurst
Sandton
2191

LOCATION

UAE

DUBAI

Unit 403, Emaar Square 4
Downtown, Dubai
PO Box 27153 +971 4 275 2900

LOCATION

Mara Experience Store

KIGALI BUSINESS CENTER

Kigali Business Center Ltd Boulevard de l'umuganda KN 5 Road,
599 plot number
Ground floor Block D 9
Kigali, Rwanda +250 731 000 010

Monday to Friday - 8AM to 7PM
Saturday and Sunday - 9AM to 5PM

Technical Support Timings
Monday to Friday - 9AM to 6PM
Saturdays - 11AM to 4PM
Sundays - OFF

LOCATION

Mara Experience Store

AIRPORT

Airport Arrivals Kiosk
Kigali International Airport Arrivals

Monday to Friday - 8AM to 7PM
Saturday and Sunday - 9AM to 5PM

LOCATION

Mara Experience Store

MAPONYA MALL

Store Number: 86A
2127 Chris Hani Rd, Klipspruit, Soweto, 1809, Gauteng, Johannesburg South Africa +27 87 073 5709

LOCATION

Mara Experience Store

BURKINA FASO

Avenue Houari Boumedienne Koulouba A 100m De La Station Total
+226 66 92 11 11

LOCATION

Our Partners

Sudan

Sharea Klm Mobiles
& Accessories

+249 12 222 2252 / 91 106 6688

Alsouk Alarabi Salam building, 2nd floor office 16, Khartoum Sudan

Frequently Asked Questions

You can directly submit your request on the services and support page and you should receive a request within 48 hours.

Once you have spoken to one of our customer service representatives, we will send you a DHL return slip and you can ship it to our Rwanda address and we will process it within 10/15 days.

S NO.
Products
Mobile
(Month)
Battery
(Month)
Adaptor
(Month)
Cable
(Month)
Earphone
(Month)
Touch Damage
DOA
1
Mara X1
12+1
6
6
3
3
N/A
7 Days
2
Mara Z1
12+1
6
6
3
3
N/A
7 Days
3
Mara S
12+1
6
6
3
3
N/A
7 Days

Mara Phones is introducing the first high tech, quality, affordable smartphone, manufactured in Africa. Mara Z and X are built with premium quality materials. With it’s Gorilla Glass that is crisp and sharp you get a great immersive experience and good visual quality. Our objectives are inclined and committed to enhancing and enriching the lives of the people of Africa. It aims at contributing to Africa’s industrialization by being the Pioneer in building a modern smartphone manufacturing factories across Africa with the state of art technologies and will boost Africa’s position as a high-tech manufacturing destination. This opportunity will create a lot of jobs in the country and address youth unemployment.