Service and Support

Get quick help through our Service Channels

Where to find us

Rwanda

Plot No 2166, Kigali Special Economic Zone, Masoro, Ndera, Gasabo District, Kigali, Rwanda +250 252 502 525

LOCATION

Mara Experience Store

Kigali Business Center Ltd Boulevard de l'umuganda KN 5 Road , 599 plot number Ground floor Block D 9 Kigali, Rwanda

LOCATION

South Africa

Dube TradePort Plot No. 5, Umkhomazi Drive La Mercy, Durban 4399 +27 32 815 3250

LOCATION

Dubai

Unit 403, Emaar Square 4 Downtown, Dubai PO Box 27153 +971 42752900

LOCATION

Frequently Asked Questions

You can directly submit your request on the services and support page and you should receive a request within 48 hours.

Once you have spoken to one of our customer service representatives, we will send you a DHL return slip and you can ship it to our Rwanda address and we will process it within 10/15 days.

S NO.
Products
Mobile
(Month)
Battery
(Month)
Adaptor
(Month)
Cable
(Month)
Earphone
(Month)
Touch Damage
DOA
1
Mara X
12+1
6
6
3
3
N/A
7 Days
2
Mara Z
12+1
6
6
3
3
N/A
7 Days

Mara Phones is introducing the first high tech, quality, affordable smartphone, manufactured in Africa. Mara Z and X are built with premium quality materials. With it’s Gorilla Glass that is crisp and sharp you get a great immersive experience and good visual quality. Our objectives are inclined and committed to enhancing and enriching the lives of the people of Africa. It aims at contributing to Africa’s industrialization by being the Pioneer in building a modern smartphone manufacturing factories across Africa with the state of art technologies and will boost Africa’s position as a high-tech manufacturing destination. This opportunity will create a lot of jobs in the country and address youth unemployment.

Android One is Google's initiative to provide a secure and pure Android experience. Android One phones receive at least two years of OS upgrades. With the latest version of Android, you'll get software that auto-adjusts to your needs, and helps you get things done more easily throughout the day. You can get more information on https://www.android.com/one/