Service and Support

Get quick help through our Service Channels

Where to find us

Rwanda

KIGALI

Plot No 2166, Kigali Special Economic Zone, Masoro, Ndera, Gasabo District, Kigali, Rwanda +250 252 502 525

LOCATION

South Africa

DURBAN

Dube TradePort
Plot No. 5, Umkhomazi Drive La Mercy, Durban 4399 +27 71 972 7999

LOCATION

South Africa

JOHANNESBURG

15 Alice Lane
Sandhurst
Sandton
2191

LOCATION

UAE

DUBAI

Unit 403, Emaar Square 4
Downtown, Dubai
PO Box 27153 +971 42752900

LOCATION

Mara Experience Store

KIGALI BUSINESS CENTER

Kigali Business Center Ltd Boulevard de l'umuganda KN 5 Road,
599 plot number

Ground floor Block D 9

Kigali, Rwanda +250 252 588 716

LOCATION

Mara Experience Store

UTC

Kigali City Mall
KN 4 Avenue, Kigali, Rwanda,
No. 2.6, Level 2, Shop 6

LOCATION - Coming soon -

Mara Experience Store

AIRPORT

Airport Arrivals Kiosk
Kigali International Airport Arrivals

- Coming soon -

Mara Experience Store

Maponya Mall Kiosk
Soweto

- Coming soon -

Frequently Asked Questions

You can directly submit your request on the services and support page and you should receive a request within 48 hours.

Once you have spoken to one of our customer service representatives, we will send you a DHL return slip and you can ship it to our Rwanda address and we will process it within 10/15 days.

S NO.
Products
Mobile
(Month)
Battery
(Month)
Adaptor
(Month)
Cable
(Month)
Earphone
(Month)
Touch Damage
DOA
1
Mara X
12+1
6
6
3
3
N/A
7 Days
2
Mara Z
12+1
6
6
3
3
N/A
7 Days

Mara Phones is introducing the first high tech, quality, affordable smartphone, manufactured in Africa. Mara Z and X are built with premium quality materials. With it’s Gorilla Glass that is crisp and sharp you get a great immersive experience and good visual quality. Our objectives are inclined and committed to enhancing and enriching the lives of the people of Africa. It aims at contributing to Africa’s industrialization by being the Pioneer in building a modern smartphone manufacturing factories across Africa with the state of art technologies and will boost Africa’s position as a high-tech manufacturing destination. This opportunity will create a lot of jobs in the country and address youth unemployment.

Android One is Google's initiative to provide a secure and pure Android experience. Android One phones receive at least two years of OS upgrades. With the latest version of Android, you'll get software that auto-adjusts to your needs, and helps you get things done more easily throughout the day. You can get more information on https://www.android.com/one/