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Privacy Policy | Mara Phones

Privacy Policy

Privacy Policy

MARA PHONES including its affiliates is committed to respect your privacy and to conform with applicable data protection and privacy laws. This Privacy Policy describes how we collect and use personal data where MARA PHONES is the data controller or where we refer to the applicability of this Policy.

MARA PHONES takes reasonable actions to safeguard against unauthorised access to your personally identifiable information and to safely store your personal information. MARA PHONES has no control over the practices of third-parties or external websites that may collect any personal information that is published on the websites of MARA PHONES. A complete protection against access of third-parties is not possible. Our data protection policies only apply to MARA PHONES and do not cover external websites. You agree that MARA PHONES may process your personal information that you provide to it for the purposes of providing the services on MARA PHONES and for sending marketing communications to you, and that the Privacy Policy of this site governs our collection, processing, use and any transfer of your personally identifiable information. Personal information will not be sold, stored, shared or leased to any third parties.

What information we collect from you:

  • a. We may collect your personal data and other similar information when you make a purchase, use or register into our products and services.
  • b. We collect information that you created or provide to us. When you create an account, personal information will be stored. The content you create or receive from others when using our services.

  • c. We collect information once you use our product and service activations. MARA PHONES products and services may require electronic activation, where your device and application type, application, network and subscription identifiers are sent to MARA PHONES. When you access our services online, our web servers automatically create records of your visit.

  • d. We collect information once you transact with us. Details of transaction you carry out through our website. We maintain records of your purchases, downloads, the content you have provided us with, your requests, agreements, the products and services provided to you, payment and delivery details, contacts and communications and other interactions with us. In accordance with the applicable law, record your communication and correspondence with our customer support.

  • e. We may collect other information including your Internet Protocol (IP) address and standard web log information to analyse user trends and development and improve management of the website.

What we do with your information:

  • a. We use the information and data to communicate, deliver, develop, maintain and improve our services.
  • b. We use the information that you provide for such purposes as responding to your requests, customising, improving and communicating with you.
  • c. We use the information for marketing advertising and making recommendations and Promotional Offers. We may update and contact you about new products, services or promotions we may offer and conduct market research when we have your agreement, or it is otherwise allowed. Personal data may be use to personalise our offers and promotions to provide you with more related services and make recommendation and create customised content and advertising in our services.

  • d. We use the information to notify you about changes and modifications to our services.

Information we share

We do not sell or disclose personal information we collect from you except otherwise described in this website Privacy Policy. MARA PHONES may share personal information and data with other partner or service providers in relations to the operations of the website. MARA PHONES do not authorise these service providers to use or disclose the information except as necessary to perform services to the website.

We may be obligated by mandatory law to disclose your personal data to certain authorities in accordance with applicable law. To disclose your personal information to government agencies, law enforcement agencies or other third parties where we are obliged to do so by court order or similar legal procedure to comply with the law.

For authorised Third Parties we may share your personal data with other MARA PHONES Companies or authorised Third Parties who process personal data for MARA PHONES for the purposes described in this Policy. This may include your network service provider or otherwise, logistics businesses used to deliver products to you, providing services including customer service, handling consumer data and conducting research and managing marketing and other campaigns. We may need to exchange information with your network service provider to provide you with such service.


The information that we collect may be retained for the period necessary to fulfill the purposes outlined in this Privacy Policy unless longer retention is required or allowed by law.

How we safeguard your personal information

MARA PHONES take reasonable steps to safeguard your personal data. Privacy and security are key considerations in the formation and delivery of our products. We enforce our internal policies and guidelines through an appropriate selection of activities and maintain reasonable technical and administrative management to ensure your information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorised access, disclosure or destruction of your information. It is important for you to protect yourself against unauthorised access to your password and to your device. Keep your password confidential. Be sure to sign off when you finished using a shared device or computer.

Transmission of information and data via the Internet is not completely secure. Though we will do our best to protect your data and information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk.

What are your rights

You have the right to know what personal information and data we hold about you, and to access it. You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of website features. You have the right to request that your personal data be erased. You have the right to unsubscribe from direct marketing messages and to request that we stop processing your personal data for direct marketing purposes.


MARA PHONES uses cookies and other similar technologies to operate and improve our websites and services. MARA PHONES uses cookies for customisation, personalisation and to display advertisement and improve your experience of the website. To know more about our Cookie Policy, please visit our Cookie Policy page.

Privacy of Children

MARA PHONES product and services do not knowingly collect information of children under the age of 13, or equivalent minimum age under the applicable law, without the consent of their parents or guardians.

How you can contact us

If you have any concerns and question about your information on the website. Please contact us at:

Mara Phones Limited
Plot 2166, Kigali Special Economic Zone,
Masoro, Ndera, Gasabo District, Kigali, Rwanda

Or please contact customer service department at +250 788 330 005 or email us at

Please contact our support team by visiting our Contact Us page.

Our Privacy Policy may be changed or updated occasionally and we encourage you to visit these sections in order to be updated about the changes on the website. All changes and modifications on the Privacy Policy will be posted on MARA PHONES website.

This Privacy Policy was last updated on 22nd of April 2021.