What information we collect from you:
b. We collect information that you created or provide to us. When you create an account, personal information will be stored. The content you create or receive from others when using our services.
c. We collect information once you use our product and service activations. MARA PHONES products and services may require electronic activation, where your device and application type, application, network and subscription identifiers are sent to MARA PHONES. When you access our services online, our web servers automatically create records of your visit.
d. We collect information once you transact with us. Details of transaction you carry out through our website. We maintain records of your purchases, downloads, the content you have provided us with, your requests, agreements, the products and services provided to you, payment and delivery details, contacts and communications and other interactions with us. In accordance with the applicable law, record your communication and correspondence with our customer support.
e. We may collect other information including your Internet Protocol (IP) address and standard web log information to analyse user trends and development and improve management of the website.
What we do with your information:
c. We use the information for marketing advertising and making recommendations and Promotional Offers. We may update and contact you about new products, services or promotions we may offer and conduct market research when we have your agreement, or it is otherwise allowed. Personal data may be use to personalise our offers and promotions to provide you with more related services and make recommendation and create customised content and advertising in our services.
Information we share
We may be obligated by mandatory law to disclose your personal data to certain authorities in accordance with applicable law. To disclose your personal information to government agencies, law enforcement agencies or other third parties where we are obliged to do so by court order or similar legal procedure to comply with the law.
For authorised Third Parties we may share your personal data with other MARA PHONES Companies or authorised Third Parties who process personal data for MARA PHONES for the purposes described in this Policy. This may include your network service provider or otherwise, logistics businesses used to deliver products to you, providing services including customer service, handling consumer data and conducting research and managing marketing and other campaigns. We may need to exchange information with your network service provider to provide you with such service.
How we safeguard your personal information
Transmission of information and data via the Internet is not completely secure. Though we will do our best to protect your data and information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk.
What are your rights
You have the right to know what personal information and data we hold about you, and to access it. You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of website features. You have the right to request that your personal data be erased. You have the right to unsubscribe from direct marketing messages and to request that we stop processing your personal data for direct marketing purposes.
Privacy of Children
MARA PHONES product and services do not knowingly collect information of children under the age of 13, or equivalent minimum age under the applicable law, without the consent of their parents or guardians.
How you can contact us
If you have any concerns and question about your information on the website. Please contact us at:
Mara Phones Limited
Plot 2166, Kigali Special Economic Zone,
Masoro, Ndera, Gasabo District, Kigali, Rwanda
Or please contact customer service department at +250 252 502 525 or email us at [email protected].
Please contact our support team by visiting our Contact Us page.